Privacy Policy – Ticket Purchases

Privacy Policy – Ticket Purchases

Plug and Play Studio (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when purchasing tickets through our website.

1. Information We Collect

When you purchase a ticket, we may collect the following:

  • Personal Information: Name, email address, mobile number, and billing details.
  • Payment Information: Proof of payment (e.g., GCash transaction details).
  • Technical Information: IP address, browser type, and device information (collected automatically for security and analytics).

2. How We Use Your Information

Your information will be used solely for the following purposes:

  • To process and confirm your ticket purchase.
  • To communicate event updates, reminders, and important notices.
  • To verify your identity at the event entrance.
  • To improve our website and customer service.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage and Security

  • All information is stored securely and accessible only to authorized personnel.
  • Payment details are verified through GCash; we do not store your financial account information.
  • We implement technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

4. Data Retention

  • Ticket purchase information will be retained until the conclusion of Metal Fest 2025.
  • After the event, personal data will be deleted or anonymized, except where retention is required by law (e.g., accounting records).

5. Third-Party Services

Our website may use third-party tools (such as analytics or payment gateways) that collect limited data. These providers have their own privacy policies, and we encourage you to review them.

6. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your data once it is no longer necessary for event purposes.
  • Withdraw consent to data processing at any time (may affect ticket processing).

Requests may be sent to us via letsgoplugandplay@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

For any questions or concerns regarding your privacy, you may contact us at:
Plug and Play Studio
Email: letsgoplugandplay@gmail.com.
Facebook: Plug and Play Studio