Privacy Policy – Ticket and Merchandise Purchases
Plug and Play Studio (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when purchasing tickets or merchandise through our website.
1. Information We Collect
When you purchase a ticket or merchandise, we may collect the following information:
Personal Information
- Full name
- Email address
- Mobile number
- Billing information
Payment Information
- Proof of payment (e.g., GCash transaction details or screenshots)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data collected for security and analytics purposes
2. How We Use Your Information
We use your information solely for the following purposes:
- Processing and confirming your purchase
- Sending event updates, reminders, and important announcements
- Verifying your identity at the event entrance
- Improving our website, services, and customer experience
- Maintaining records required for operational and legal purposes
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information.
- Information is stored securely and is accessible only to authorized personnel.
- Payments are verified through GCash or other approved payment methods.
- We do not store financial account credentials or sensitive payment information.
- Security measures are implemented to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
4. Data Retention
- Ticket and merchandise purchase records will be retained until the conclusion of the event and any related administrative processes.
- After the event, personal information will be deleted or anonymized unless retention is required by law, accounting regulations, or legitimate business purposes.
5. Third-Party Services
Our website may utilize third-party services, including analytics tools and payment processors.
These services may collect limited information in accordance with their own privacy policies. We encourage users to review the privacy policies of any third-party providers they interact with through our website.
6. Your Rights
Under the Philippine Data Privacy Act of 2012, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data when it is no longer necessary for event-related purposes
- Withdraw consent for data processing at any time, subject to legal and operational limitations
Requests may be submitted via email at letsgoplugandplay@gmail.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
8. Contact Information
For questions, concerns, or requests regarding your privacy, please contact:
Plug and Play Studio
Email: letsgoplugandplay@gmail.com
Facebook: Plug and Play Studio